Frequently Asked Question’s
Can I change my address/ bank details?
If you want to change your personal details, you can fill in a form and return it to us. Or, you can log into ‘My Pension Online‘ and change your details through the online system. For more information please see the web page on changing your details.
I want to update my death grant ‘expression of wish’.
You need to fill in an expression of wish form. Please see the web page on changing your details for further information.
Can I make an appointment to speak to someone in pensions?
You don’t need to make an appointment as we offer a drop-in service. This means that you can come at a time to suit you. We are open Monday to Thursday 8.45am to 5pm and 8.45 am to 4pm on Friday. Please visit the main reception at the Shirehall and ask to speak to a member of the pensions team.
I need to tell you about the death of a member.
Please either write to us, or phone the contact number. Contact details can be found at the bottom of the website.
Can you tell me about my State Pension?
I’m sorry, we don’t deal with State Pension benefits. You should call the State Pension Scheme on 0345 606 0265 or visit the gov.uk website.
I think my Tax Code is wrong, who should I contact?
HM Revenue and Customs (HMRC) works out your tax code, so you will need to contact them directly if you think it is wrong. They will tell us what code to apply. You can call HMRC on 0300 200 3300.
How much will I pay in contributions?
The contributions you pay towards the LGPS are based on your salary and any overtime and/or additional hours. This makes up your pensionable pay which is used to work out your benefits. Visit the web page on employee contributions to see the current contribution rates.
At what age can I take my pension?
However, you can take your pension early from age 55 but a reduction would be applied to your benefits as they would be in payment for longer. It is also possible to continue paying into your pension after your normal pension age until age 75, continuing to build up benefits that will be enhanced for late payment.
Is my pension reduced if I take early retirement?
If you take your benefits early they will be reduced, as they will be paid over a longer period. The reduction to be applied is set by the Government Actuary Department and depends on the number of years early you take your benefits. Visit the webpage on early retirements to view the reductions table.
I would like a pensions quote
For more general pensions information, Shropshire County Pension Fund produces an annual benefit statement for current members. An annual deferred benefit statement is provided for members who have left the LGPS before retirement.
Will I be charged for requesting information?
Our current policy is not to charge members for an initial quotation or request. A further request within the same year for the same information, i.e. a second transfer quote request, could lead to a charge.
Charges may also apply if you are asking for information for a divorce. If you are going through a divorce, please call our help desk on the below phone number to find out about the charges.
The activation code to register for ‘My Pension Online’ isn’t working.
To register for ‘My Pension Online‘ you will need an activation key. If we have your email address, you will be sent an email within a couple of minutes. If we don’t have your email address, an email with your activation key will be sent to your email account. As this will be generated manually this may take a little longer.
Activation keys are valid for a month. If you find that your key isn’t working it’s likely the time limit has passed. If this is the case, please contact the pensions team (number below) to log your current e-mail address. You can then re-register for ‘My Pension Online‘ and the system will send an automatic activation link to your e-mail address.
I would like to take my pension pot as a lump sum through the new Freedom and Choice rules
The LGPS is a defined benefit scheme not a defined contribution scheme, therefore these new rules do not apply to the LGPS. For more information on the new Freedom and Choice rules please read the freedom and choice Q&A.