Frequently Asked Question’s
Can I change my address/ bank details?
If you want to change your personal details you can do so by completing the required form and returning it to Pension Services. Alternatively you can log into ‘My Pension Online‘ and change your details on the system. For more information please see the webpage on Changing Your Details.
I need to update the ‘expression of wish’ on my record.
You will need to complete and return the Expression of Wish Form. Please see the webpage on Changing Your Details for further information.
Can I make an appointment to speak to someone in pensions?
You do not need to make an appointment as we offer a drop in service which means that you can come at a time to suit you. We are open Monday to Thursday 8.45am to 5pm and 8.45 am to 4pm on Friday. Please visit the main reception at the Shirehall and ask to speak to a member of the Pensions Team.
I need to notify Pension Services of the death of a member.
Please either write to the Pensions Team, or phone the contact number. Contact details can be found at the bottom of the website.
Can you tell me about my State Pension?
I’m sorry, we don’t deal with State Pension benefits. You should call the State Pension Scheme on 0345 606 0265 or visit the gov.uk website.
However, information on the New State Pension Scheme including links to FAQs can be found here.
I think my Tax Code is wrong, who should I contact?
HM Revenue and Customs (HMRC) determines your tax code so you will need to speak to them if you think this is wrong, as only they can alter it. They will inform us of the correct code to apply. You can contact HMRC on 0300 200 3300.
How much will I pay in Pension Contributions?
The contributions you pay into the scheme will be based on your salary and any overtime and/or additional hours you receive. This forms your pensionable pay which is used to calculate your benefits. Visit the webpage on employee contributions to view the current contribution banding rates.
What age can I draw my pension?
Your normal pension age is linked to the state pension age which will vary according to when you were born. This is the age that you will be able to draw your pension without any reductions. However, it is possible to draw your pension early from the age of 55 with a reduction to your benefits. Alternatively it is also possible to continue paying into your pension after your normal pension age, continuing to build up benefits that will be enhanced for late payment.
What reductions are applied if I choose to take early retirement?
Early payment of your benefits are subject to an actuarial reduction. The amount of reduction applied depends on the number of years early you take payment of your benefits. Visit the webpage on early retirements to view the reductions table.
I would like to ask you for a pensions quote
For more general pensions information, Shropshire County Pension Fund produces an annual benefit statement for members still paying into the LGPS, and an annual deferred benefit statement for members who have left the LGPS before retirement.
Will I be charged for requesting information?
Shropshire County Pension Fund’s current policy is not to charge members for an initial quotation or request. A further request within the same year for the same request, i.e. a second transfer quotation request within the same year that a previous one has been issued by the Fund, could lead to a charge.
Charges may also apply in the circumstance of a divorce. If you are undergoing divorce proceedings please contact the Pension Fund helpdesk on the below phone number for a breakdown of the charges.
The activation code sent for me to register for ‘My Pension Online’ is not working.
When you register for ‘My Pension Online‘ you require an activation key to complete the process. If we have your email address on record you will be sent an email within a couple of minutes, if we do not have your email on record then an email containing an activation key will be sent to your email account, but as this will be generated manually, this may take a little longer.
Activation keys are valid for a month and if you find that your key is not working it is likely that the time limit has expired. In this instance, please contact the Pensions Team (number below) to log your current e-mail address. You will then be able to re-register for ‘My Pension Online‘ and the system will send an automatic activation link to your e-mail address.
I would like to take my pension pot as a lump sum through the new Freedom and Choice rules
The LGPS is a defined benefit scheme not a defined contribution scheme, therefore these new rules do not apply to the LGPS. For further information on the new Freedom and Choice rules and how they apply to your pension please read the freedom and choice Q&A.