Christmas opening hours and our services from January 2021

Publication date: 15/12/2020 15:04:19

The Pensions Administration Team will close for the Christmas period on Wednesday 23 December 2020, but will be back on Monday 4 January 2021.

During this time, if you have a question, please email All emails will be answered as soon as possible when we return.  

To all our scheme members, we wish you a Merry Christmas and a Happy New Year. We hope you and your families enjoy a safe Christmas.

Our services from January 2021

When we return in January, the team will continue to work from home. Our helpdesk hours will still be:

  • Monday - Thursday 8.45am to 5pm
  • Friday 8.45am to 4pm

You can call 01743 252130 to speak to a member of the team. All face-to-face member services, including one-to-ones and drop-ins, will still be on hold but we can offer you a pre-booked one-to-one appointment over the phone or by video call.

If you can, please avoid sending forms, certificates and original documents by post. Where possible, please email them to us. Documents sent to us in the post will still be processed but there may be a delay in returning any original documents to you, so please send photocopies. If you don't have a printer, scanner or camera, you can fill in one of the 'fillable forms' which can be found on the 'Forms and guides' page of our website. 

Don't forget - you can also view your pension record and update personal information by logging in to 'My Pension Online'.