Update for our members- coronavirus/ covid 19

Publication date: 20/03/2020 15:05:29

We want to let you know that despite the current disruption due to the coronavirus, we're doing all we can to keep our service running smoothly and to manage the situation for you.

We are following the latest advice from the UK government. Therefore, we've decided to stop all drop-ins and one-to-one appointments at the Shirehall until further notice.

Measures are in place so we can keep administering the scheme, paying pensions and protect the fund against such significant events.

We also want to remind our members that the Local Government Pension Scheme (LGPS) is a defined benefit pension and is not linked to stock market changes or performance of investments. Benefits are set out in law. Although short term investment values may change, the LGPS as a long-term investor is securely managed to address any longer term impacts such as affects of the coronavirus.

LGPS members can be sure that their pension, whether in payment or still building up, will be unaffected.


You can still contact us by telephone or email

If you want to talk to us about your pension, you can still give us a call or send us an email. We're also still receiving, and able to send post from our usual address.

Our contact information can be found at the bottom of this page and our helpdesk hours are still the same:

Monday - Thursday 8.45am to 5pm
Friday 8.45am to 4pm