Important information:

Phone lines open between 10am - 4pm

Our telephone lines are only open from 10am until 4pm and are extremely busy. Why not instead try our new virtual assistant who can answer many queries, or else email pensions@shropshire.gov.uk Many thanks for your patience.

When are pensions paid?

Your pension will normally be paid on the 29th of the month, unless this is a bank holiday or weekend when it will be paid on the previous working day.

The dates below are your 2024 pay dates:

Monday 29th April 2024

Wednesday 29th May 2024

Friday 28th June 2024

Monday 29th July 2024

Thursday 29th August 2024

Friday 27th September 2024

Tuesday 29th October 2024

Friday 29th November 2024

Friday 20th December 2024

It is very important that we have your current postal address so please let us know if you move house. If the address is not updated on your records then we will suspend any future pension payments.

If you need to change your postal address or bank details you can easily update them by logging into your 'My Pension Online' account.