Appeals (Internal Dispute Resolution Procedure)
These pages are for employer use only. Member information can be found on the home page.
If an employee isn’t happy about a decision you’ve made about their pension, they have the right to appeal. They can do this through the Internal Dispute Resolution Procedure (IDRP).
Employees should contact you before following the IDRP. Sometimes there’s a misunderstanding, or miscommunication, that can be explained and put right.
If they’re still unhappy, they should follow the IDRP.
First stage appeal
The employee should write to your nominated appeals person. This should be within six months of your decision.
Second stage appeal
If they still aren’t happy, they have a further six months to make a second stage appeal. This should be to the person nominated at the administering authority.
If they’re still not happy they can appeal to the Pensions Ombudsman. They must make this appeal within three years of the original decision.
More information about IDRP can be found in our appeals guide.