Appeals (Internal Dispute Resolution Procedure)

These pages are for employer use only. Member information can be found on the home page.

If a member isn’t happy about a decision you’ve made about their pension, they've the right to appeal. They can do this through the internal dispute resolution procedure (IDRP).

Members should contact you before following the IDRP. Sometimes, if there’s a misunderstanding, or miscommunication, this can be explained and put right.

However, if after contacting you they’re still unhappy, they should follow the IDRP.

First stage appeal

The member should write to your nominated appeals person. This should be within six months of your decision.

Second stage appeal

If they aren’t happy after following a first stage appeal, they have a further six months to make a second stage appeal. This should be sent to the person nominated at the administering authority.