Latest Changes to My Pension Online

Great news! Our new-look member portal is live and ready for you to explore. The portal has had some exciting upgrades:

• Simpler registration and navigation: Getting started and moving around the new system is simpler than ever.
• Improved design: We’ve revamped the layout to make viewing payslips more intuitive.

What to do next

If you’re already registered to ‘My Pension Online’, you need to transfer your login details to the new version. You will only need to do this once. To do this, go to 'My Pension Online' and please select ‘I need to transfer My Pensions Account’.

Register and log in:

1. Visit our website, go to ‘My Pension Online’. Click “I would like to create an account” button. Make sure to watch the ‘registration tutorial’, a link to it is on the main login page.
2. Fill in the required information to set up your new account. Please use a personal email address*. Click ‘Let’s begin’. Confirm your details, surname, date of birth and national insurance number. The details you enter must match what we hold on our pension system.
3. Verify your email address. If we hold an email for you, you’ll be told to check your email inbox. The link in the email will take you to create a new password. (If we do not hold an email for you then you will be sent an activation code to verify your identity.)
4. Create a password and enter the 2-step authentication code which helps to keep your account secure. Your code will be sent to you by email.
5. Read the consent message and click ‘Accept and Login’.

*We strongly recommend you use a personal email address as this will ensure we can still contact you if your circumstances change. If you are using a work email address, once logged in may we ask you to go change it under the details and settings section of 'My Pension Online'.

Explore the dashboard:

Familiarise yourself with the new layout and features.

1. Check out the main sections like personal details, and document upload.
2. Update your details like address or marital status.
3. View P60s and payslips.
4. Update your beneficiaries.

Enjoy exploring our new portal and if you have any feedback, we’d be happy to hear it!